Itinerary for Hotels in the Cancun Area:

• Pick up at all hotels in the Cancun Area and taken to check-in. Depart at 6:45 - 7:15 am

• Quick stop  at  Valladolid, a colonial town (free time for pictures)

• Next stop at cenote where you get buffet  lunch  (1 agua fresca included) with regional Yucatan dishes along with  some American dishes too.

• finally we get to Chichen Itza with one one-part guided tour (Bilingual Certified INAH Guide) plus 1 hour of free time to explore the site on your own.

• Heading back to hotel By 7 or 8  pm we will be back in Cancun                                             Exact Itinerary Subject to Change.

• Includes: Round trip shared Transportation from  hotels in Cancun,  playa del Carmen and  rivera maya (if you are in tulum hotel or in an airbnb  contact us to verifiry pick up location) Buffet lunch cenote entrance and use of facilities at Tzukan cenote (lockers at additional cost).  Guide at the ruins + complimentary bottle of water  Entrance fees

  Does not include:

  • Any extra stop or activity not purchased in this package

  • Gratuities

  • Other Drinks at the restaurant or bar in  the cenote 

  • There is a small federal fee for the use of electronic devices to shoot video inside Chichen Itza

  Tips:

  Don't forget to bring with you the following:

  • Sunblock

  • Sunglasses

  • Hat

  • Bottle of water

  • Camera

  • Cash

  • Swim suit and towel

  • Grab a bite to eat before you leave the hotel in the morning or bring a snack.

  Additional Important  Information:

  • If you are in tulum hotel or in an airbnb  contact us to verifiry pick up location

  • You can only use biodegradable products on the reef and in cenotes. Biodegradable insect repellent and sunblock are available for purchase here.

  • This tour is operated by our business partner Xcaret group.

  * If you have any doubt about your hotel or pickup spot, you can contact us or email us directly at [email protected] 

   

Reservation & cancellation policies.

 General:

• All prices are in US Dollars.
• Private, non-stop, a/c transfer with an English speaking driver.
• Some tours/transfers/products require deposit or full payment at time of booking. Debit and credit cards are accepted using the online secure payment system, in most cases.
• We will provide a written confirmation voucher with balance due, via email, for each portion of your services.
• On Transfers/Tours any extra stop must be scheduled prior to the service date with an additional cost. Extra stops must be specified on your voucher.
• We offer front facing car seats for children up to 40lb at no charge. We do not guarantee them, however we accomplish it 99% of the time.
• We strongly suggest downloading the USA Transfers APP to be able to call us for free, consult your bookings and track our staff (Uber style).
• Federal Transportation law & insurance requires the number of people in the vehicle cannot exceed the amount listed on your voucher. We reserve the right to deny extra passengers.

Changes & cancellations:

• Transfer services must be canceled or changed, before 6pm the day prior, in order to receive a full refund of any deposit/full payment you may have made.
• Tour services must be canceled or changed. before 2pm the day prior, in order to receive a full refund of any deposit/full payment you may have made.
• Cancellations can be made by e-mail, live-chat or WhatsApp, 48 hrs. before the service date. 24 hours before or less, call us!
• Last minute changes, you are required to call our customer service agents.
• You must personally speak with our customer service staff. Do not have the hotel travel agent or concierge call. We all speak English.
• We will provide you with a cancellation number. Please write it down and guard it until you have received your refund.
• In most cases a refund will be issued within 72 hours.
• Contact our customer service if any changes are needed. All contact details are on your confirmation vouchers. Once fixed, a new voucher will be issued via email.
• We do track arrival flights. However, any flight changes must be reported to our customer service office immediately.
• Reviewing the data in your confirmation vouchers is your responsibility. Read your vouchers carefully.
• Changes or cancelations due to causes beyond your control will be evaluated by our customer service department. We are very flexible when it comes to flights.
• Transfer Guarantee for delayed arrival flights maximum waiting time is 4 hours. We assist our customers in every possible way to make new arrangements. We reserve the right on arrival service to deny changes between 9pm & 5am.
• Transfer Guarantee waiting time for departures/hotel to hotel services will be 15 minutes, before we call it a no-show.
• Private transfers allow you to change the return pickup time for your convenience. However, changing it with a very tight margin to make your flight, will be under your own responsibility.

Responsibilities:

• All personal belongings, luggage, fragile or valuable goods (such as electronic devices, wallet, purses, jewelry, travel documents, medication) are the client’s responsibility. Make sure you have all your items when entering or leaving the vehicle.
• Vehicles are smoke free.
• We reserve the right to refuse to take passengers insulting any staff member, showing abusive behavior or under the influence of alcohol or drugs
• Pets can travel in a kennel, service dogs exempt.
• USA Transfers will endeavor to take safely and in a timely manner every passenger to their destination. However, there are circumstances out of our control that may cause delays; accidents along the highway, severe weather conditions, vehicle breakdown, airport-parking delays, where we cannot be held responsible. We will handle every case in the most professional way possible to avoid any losses or extra cost.
• Our vehicles are insured. Any accident when a passenger is inside our vehicles, must be reported and follow the insurance company policies. If leaving the scene or not following the insurance company’s instructions, will automatically release us from any liability.